Store Policy

Welcome to Project 4 One! We are excited to have you as a part of our community. Below are our store policies, intended to ensure transparency and a seamless shopping experience for all our customers.

Shipping Policy

Processing Time

Orders are typically processed within 2-3 business days. Please note that processing time may vary during peak periods. Orders are not processed or shipped on weekends or holidays.

Shipping Methods

We offer various shipping options to suit your needs, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout based on the chosen method and destination. (Once we determine shipping in the checkout section of the website, we can update this to reflect actual shipping options.)

Delivery Time

Delivery times vary by location and shipping method. Once your order is shipped, you will receive a tracking number to monitor its progress.

International Shipping

We offer international shipping to selected countries. Please be aware of potential customs fees, as they are the responsibility of the customer.

Return Policy

We want you to be happy with your purchase. If you are not satisfied, you may return your item within 30 of receiving it.

Eligibility for Returns

Items must be unused, unwashed, and with all tags attached.
Sale items and gift cards cannot be returned.

Return Process
To initiate a return, please contact our customer service team at [Customer Service Email] (we need to create a alias email for returns, I'll do this in Google Workspace) with your order number and reason for return. Once your return is approved, you will receive instructions on how to return your item.

Refunds: Once we receive and inspect your return, a refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Customer Service

For any questions or concerns, feel free to reach out to our customer service team at [Customer Service Email] (same as above, we will create a customer service email alias) or call us at [Customer Service Phone Number] (Have you set up a Google Voice or phone number that you will dedicate to P4O?) . Our team is available Monday - Friday 8:00 am - 5:00 pm EST to assist you.

Privacy Policy

We are committed to protecting your privacy. Please review our full Privacy Policy for information on how we collect, use, and safeguard your personal information.

Terms & Conditions

By using our website and services, you agree to our Terms and Conditions Please read them carefully.

Thank you for supporting Project 4 One and our mission through your purchases. We are dedicated to providing you with quality products and exceptional service.

At Project 4 One, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit our website and make use of our services.

Information We Collect

Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, phone number, billing address, and shipping address.
Payment Information: We use secure third-party payment processors to handle credit card transactions. We do not store your credit card information on our servers.
Usage Information: We collect information about your interaction with our website, including your IP address, browser type, and browsing behavior, through cookies and similar technologies.

How We Use Your Information

To process your transactions and fulfill your orders.
To communicate with you regarding your orders, inquiries, and issues.
To provide you with a personalized shopping experience.
To improve our website, products, and services.

Sharing Your Information

We may share your information with third-party service providers to assist in fulfilling orders, processing payments, and conducting other business operations.
We do not sell or rent your personal information to third parties for marketing purposes.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to access, update, and delete your personal information. To exercise these rights, please contact us at (Same as above, we will create a customer service email alias, the privacy emails can go to that email alias).

Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective date: April 15, 2025

Terms and Conditions

By using Project 4 One’s website and services, you agree to the following Terms and Conditions. Please read them carefully.

Use of the Site

You must be at least 18 years of age to make a purchase.
You agree to provide accurate and complete information when creating an account and making purchases.

Product Descriptions

We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.

Pricing and Availability

All prices are subject to change without notice. Prices do not include applicable taxes or shipping costs.
We reserve the right to limit the quantities of any products or services that we offer.

Order Acceptance

We reserve the right to refuse any order for any reason at our discretion. If we cancel an order, we will notify you via email.

Limitation of Liability

Our liability is limited to the cost of the product you purchased. We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Governing Law

These Terms and Conditions are governed by the laws of South Carolina, without regard to its conflict of law principles.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

Effective Date: April 15, 2025

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments